Club Support Partner

The Opportunity

As a Club Support Partner, you will play a vital role in strengthening the gymnastics community by designing, developing and delivering practical tools, guidance and support that help clubs, schools and leisure centres operate safely and effectively. You will contribute to setting and improving standards across governance and welfare, while ensuring clear, engaging and consistent communication that promotes best practice and a positive, inclusive culture across the sport.

Main responsibilities

The main responsibilities of the role are:

• Develop and deliver innovative tools, resources and guidance to support clubs, schools and leisure providers in improving their operations
• Work collaboratively with the gymnastics community to identify needs, gather insight and design effective, user-focused solutions
• Manage the lifecycle of support products, ensuring they remain relevant, accessible and impactful
• Provide advice and support on welfare, safeguarding and governance to members across the community
• Support safeguarding and club culture audits, working with clubs to implement improvements and monitor progress
• Build strong relationships across teams to promote awareness and understanding of safe sport policies, standards and procedures
• Champion safe sport through engagement activities, events and the delivery of training where required
• Use insight, feedback and sector best practice to continuously improve delivery and enhance the member experience

About you

We’re looking for someone who can demonstrate:

• Strong understanding of delivery operations across gymnastics environments, with insight into the needs of clubs, participants and stakeholders
• Good knowledge of gymnastics and what creates a high-quality, safe and positive participant experience
• Experience of designing or supporting innovative tools, products or programmes that improve operational delivery
• Excellent written and verbal communication skills, with the ability to tailor messaging across a range of channels
• Highly developed interpersonal skills, with the ability to engage empathetically, listen actively and manage expectations—particularly in sensitive welfare-related situations
• Confident using IT systems and data to analyse trends, generate insight and produce clear, impactful reports
• Well organised with strong attention to detail, able to manage workload independently, meet deadlines and adapt to changing priorities
• Ability to build strong relationships and work collaboratively with internal teams, clubs and external partners to deliver impact

Job details

Hours: 37 hours per week

Salary: £28,183 to £28,860 per annum

Contract type: Full Time

Location: Home based with national travel as required.